Citi Group Performance and Compensation Practices



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Performance Management: Performance Management is a continuous process of identifying, measuring and developing the performance of individuals and teams; aligning performance with the strategic goals of the organization.

There are two main components of performance management system:
a. Continuous process: Performance management is ongoing. It involves a never-ending process of setting goals and objectives observing performance and giving and receiving ongoing coaching and feedback.

b. Alignment with strategic goals: Performance management requires that managers ensure that employees’ activities and outputs are congruent with the organization’s goals and consequently, help the organization gain a competitive advantage. Performance management therefore creates a direct link between employee performance and organizational goals and makes the employees’ contribution to the organization explicit.

Performance Management Philosophy at Citi: Citi employs a consistent Performance Management process that drive meaningful & specific feedback used to clarify expectations, facilitate growth and create a foundation for pay and promotion decisions.
The resulting process is driven by the following guiding principles:
1.   Drive a culture of meritocracy, differentiating based on performance.
2.   Manage performance against challenging goals.
3.   Evaluate employees on how goals were achieved, not just end results.
4.   Provide balanced feedback and direction regarding strengths and areas for development.
Citi Performance Management Process Components:
The Performance Management Process is an ongoing, year-round process and consists of 4 Primary components:
1. Goal setting
2. Development planning
3. Mid-year Conversation
4. Year-End Review Figure
Performance Management Cycle at Citibank: Business Goals Ongoing Coaching Feedback Development & Recognition
1. Goal Setting
2. Development Planning
3. Mid- Year Conversation
In addition, Performance Management is a dynamic process which includes ongoing reviews of goals, coaching, development, feedback and recognition throughout the year. These ongoing discussions are critical for a successful process. Performance Management process can be processed through the system of Citi. For employees, this system is a key career management tool. For managers, the system is a powerful analytical tool. For the organization, it’s a strategic business tool.

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