Performance Management Analysis and Techniques of Marriott Hotels

Evaluation basically plans to rate the position of each individual working in the organization with regards to the work that they have rendered to the organization in their respective roles. 

Job Evaluation can be defined as rating the position of the employee for the work he has rendered in his department which helps in establishing the value of the job in the job hierarchy. 

It is the comparative process which helps in comparing the essential value of job in the organization (Taylor, 2014). In Virgin Media, job evaluation process helps the organization to reduce the inequalities in the salary structure. For example, with the help of job evaluation, the HR manager of Virgin Media, can easily identifies where there is need to increase the pay and where it is required to adjust pay downward on the basis of employee performance. Also through job evaluation, it is easy to maintain the synchronization between the manager and the employee. With this process, the manager of Virgin Media can identify the areas in which the employee needs improvement. By providing the suitable training to the employee, its efficiency can be improved. Also it will help in internal promotions and the utilization of talent that has experience with the organization.

Pay is the reward which is provided to the employees for the hard work and performance executed by them at the workplace. In Virgin Media, there are various factors which determines the pay scale of their employees such as skill and qualification of its employees, experience of employees, employee performance etc.

Following are the factors which help to determine the pay in Virgin Media:

· Job experience: Pay structure is mainly dependent on the experiences of an individual. If the employee is the fresher in the organization than the pay scale of an individual will be low as compared to the more experienced employee. Extraordinary experience will be having the high pay scale.

· Employee Performance: The HR manager in Virgin Media rates the employee on the basis of its performance. If the employee is rated well by the manager in its overall performance, then the individual may have a good pay scale as compared to those who are low rated by the manager (Dezdar and Sulaiman, 2009).

· Profitability of the organization: There is the time when organization does not receive higher profits, which may affect the salary of the employees working in the organization. This is the most important factor for determining the pay scale of the employees.

Effectiveness of the reward system in the Virgin media

Virgin Media provide the rewards to keep the employees motivated and retain them to the organization for the longer period. It is the best method to keep the employee motivated. Majorly various factors are considered to keep the employees motivated like bonuses, salary, commission, promotion etc. Through reward system management can easily motivate the employees and encourage them to give their best to achieve the organizational goals (Townley, 2014.). Reward is the technique to motivate the employees for the job and committed towards the task. HR department of the Virgin Media adopt both the methods of reward system financial and non- financial for rewarding the employees to achieve the predefined goals. Increment in salary is another mode of reward in which manager raise the salary of the employees. It creates good impact on the employees and influences their performance.

Reward system helps the organization to retain them for the longer period and boast their morale. The main motive of the reward system is to improve the performance of employees. Reward system design the positive image of the organization in the market and increase the productivity of the organization. Through reward system employees are satisfied with the job and retain them to the organization for long tenure. The overall profits of the organization also increased and try to attract new employees towards the organization.

Examination of the methods organizations uses to monitor employee performance

Following are the methods adopted by the Virgin Media to monitor the performance of its employees:

360 Degree performance review: In Virgin Media, by using this method the manager takes complete review about the employee from its seniors and colleagues. The management also collects the information from the customer about the performance of the employee if they are not satisfied with the performance then corrective measures will be taken to improve it (Trullen.et.al.2016). This method will help the organization as well as employee to improve its performance.

Feedback: Feedback is provided by the customer after the service. The customer can either provide negative or positive feedback based on the service provided by the employee of the organization. For example, the HR manager collects the feedback from the customers for providing broadband services and if the customers do not like the services than measures will be taken to improve that.